A: The user name is the e-mail address you used to sign up. You can retrieve your password by clicking on the forgot password link under the log in box on the Bronzeson Avenue home page.
A: Bronzeson Avenue is a third party provider and shops as a regular customer at all luxury stores.
A: You can view and manage your online account at any time. Simply log into your account and all your information will be displayed.
A: No, but we do encourage our members to be responsible. Each item purchased opens a new order number.
A: You can change your password at any time. Simply sign in and click the edit profile information button.
A: Your payment will display as a Bronzeson Avenue service.
A: Customers can choose a term of 2,3,4 or 5 months with pay over time.
A: Payments can be made at any time, as long as a payment and the monthly fee are paid at least once a month.
A: A 15 day grace period is given from the date of your scheduled payment. If payment is not received within or before the grace period, your order will be cancelled.
A: You may make extra payments and pay off your order sooner. If the monthly payment & fee are paid, all extra payments within the month will be applied to the principal balance.
A: Monthly payments may not be adjusted. The monthly payment will remain the same, but added principal payments can be paid. The balance must be paid in full by the end of the 2,3,4 or 5 month term.
A: Orders may not be cancelled. Please email us at firstname.lastname@example.org and a representative will be happy to provide more information.
A: Unfortunately you cannot. You can set up a new purchase order.
A: Customers can make payments over time for luxury items or services they want. Once all payments have been made, the item will be shipped to you.
A: They do not, but we do offer a service for items purchased between $300-$10,000.
A: When an order is cancelled a customer will lose any and all payments and fees that have been collected up to that time.
A: Yes, our Merchant Website is secured by a 256 bit Secure Socket Layer (SSL) Certificate. There is an Encrypted link between our Server and your Web Browser. All information passed to Bronzeson Avenue remains private.
A: We charge a fee of 7% per month of the total purchase price.
A: Absolutely! All customer's funds are held in a secure holding account.
A: We will ship your order via your chosen shipping method within 48 hours of receiving your complete payment for the item(s). Further details are provided on our shipping page.
A: In order to make a payment you may click the link that Bronzeson Avenue will send to your email. Additionally you may log into your account and click pay bill.
A: We accept many types of payment. Please visit the payment page for more details.
A: To add or edit a credit card or other payment option, please go to the "my account" page and select "payment options.
A: Once you pay a bill, you'll receive an email confirmation that the payment has been made / scheduled. You may also log into your account and click on "account overview" to view your payment schedule and to make payments.
A: Bronzeson Avenue will send you email alerts 3 times each month prior to your bill due date. Additionally you may log into your account to view your payment schedule.
A: Bronzeson Avenue is required by law to charge sales tax on orders shipped to certain states. In most cases, taxes are included in the item's total price.
A: NEVER. We only purchase new and authentic items directly from the luxury brand providers.
A: All items are brand new, authentic and guaranteed.
A: No, all that you pay is the final sales price, our monthly fee, and shipping costs.
A: Bronzeson Avenue only deals in the best luxury brands sought after by fashion lovers around the globe.
A: Yes! We do!
A: The buyer is responsible for any duties, taxes, and fees as determined by their local government.
A: Yes, we combine shipping to save you money on multiple items.